Please unsuspend my account

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    Debra Sweat 
    Asked on August 10, 2020 at 05:37 PM

    I have been working to add some new verbiage and forms today and now my account has been suspended.  Please help me reinstate.  Thank you!

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    jherwin
    Answered on August 10, 2020 at 10:27 PM

    Your forms were flagged as a scam form. We understand this might not be the case with your form, yet we had to act according to the general rule to be in compliance with our Terms: Free accounts with non-corporate emails showing suspicious forms must be suspended immediately.

    In order to reactivate your account, we will have to delete the offending forms. Or, kindly provide us the following information:

    1.) The URL where your form is used.
    2.) Your website or proof of affiliation to a legitimate institution.

    We also need you to change your registered email to a corporate one to avoid getting flagged again by our phishing detector.

    Send these proofs to reviewers@jotform.com with Ticket #2503390 as your subject. We will let you know about the status of your account after a thorough review of your proofs.

    Thank you.

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    jabbott2727
    Answered on August 10, 2020 at 11:28 PM
    Thank you so much for your response. We have been through this process with you before to clear it. We reformatted our form to adhere to your guidelines and provided documentation that we are a licensed lender. We were told because of this we would be allowed to collect more sensitive information except for banking/card info. Also we pay for our account monthly it isn’t free. As for our email address it is our original business address and is a paid account. I can understand it getting flagged now and again (although it’s been a long time since you fixed it for us). 
    Our website address is Fast Cash in Memphis TN | American Cash advance and Title Loan and is on the GoDaddy Domain where we link our new applications. 
    I am typing from my phone so if I neglected to answer anything it’s because I can’t see your email as I type. 
    Please let me know what you might need and we will work to provide it. It's a bit inconvenient as we are already doing a major software change that will allow us to loan money in minutes, which is why were tweaking and testing our form, and I’m sure that is likely what triggered the reaction. 
    Thanks so much for your help! 
    Debra SweatOffice Manager American Cash Advance 3750 Hacks Cross Rd, Suite 108Memphis, TN 38125(901) 309-0779
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