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Animal_ServicesAsked on August 10, 2020 at 6:37 PM
Hello,
I created an adoption application form and it doesn't always attach the pdf when the notification email is sent to me. I have clicked the attached pdf slider and then save. But the next time I go to check, it's unchecked. I've attached a screenshot of what it always reverts back to.
How can I fix this?
Thank you,
Chandra
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Elton Support Team LeadReplied on August 10, 2020 at 11:02 PM
When you set PDF Attachment to YES, make sure to select/check the PDF that you want to attach like in the following screenshot then Save the changes.
This works just fine for me in the cloned form. Example:
Please try it again and let us know how it goes.
Just FYI, email attachment has a file size limit too, ours is 5MB. If the attachment limit exceeds 5MB, you won't see attached PDF, but you will be provided with a link to download the PDF.