PDF is not attaching

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    Animal_Services
    Asked on August 10, 2020 at 06:37 PM

    Hello,

    I created an adoption application form and it doesn't always attach the pdf when the notification email is sent to me.  I have clicked the attached pdf slider and then save.  But the next time I go to check, it's unchecked.  I've attached a screenshot of what it always reverts back to.

    How can I fix this?

    Thank you,

    Chandra

    Screenshot
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    EltonCris
    Answered on August 10, 2020 at 11:02 PM

    When you set PDF Attachment to YES, make sure to select/check the PDF that you want to attach like in the following screenshot then Save the changes.

    This works just fine for me in the cloned form. Example:

    Please try it again and let us know how it goes.

    Just FYI, email attachment has a file size limit too, ours is 5MB. If the attachment limit exceeds 5MB, you won't see attached PDF, but you will be provided with a link to download the PDF.