PDF is not attaching

  • Profile Image
    Asked on August 10, 2020 at 06:37 PM


    I created an adoption application form and it doesn't always attach the pdf when the notification email is sent to me.  I have clicked the attached pdf slider and then save.  But the next time I go to check, it's unchecked.  I've attached a screenshot of what it always reverts back to.

    How can I fix this?

    Thank you,


  • Profile Image
    Answered on August 10, 2020 at 11:02 PM

    When you set PDF Attachment to YES, make sure to select/check the PDF that you want to attach like in the following screenshot then Save the changes.

    This works just fine for me in the cloned form. Example:

    Please try it again and let us know how it goes.

    Just FYI, email attachment has a file size limit too, ours is 5MB. If the attachment limit exceeds 5MB, you won't see attached PDF, but you will be provided with a link to download the PDF.