Why is my account suspended?

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    Asked on August 11, 2020 at 11:43 AM

    unsure why I'm having troubles

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    Answered on August 11, 2020 at 12:02 PM

    Hi ZEE,

    Sorry for the inconvenience you experienced, can you tell more about the problem or please send us screen capture or screencast of the problem, so we can check it.

    Looking forward to your response.

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    Answered on August 11, 2020 at 02:28 PM

    Sent from my iPhone
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    Answered on August 11, 2020 at 06:52 PM


    I'm sorry but we didn't get your message nor a screenshot. 

    See this guide here How-to-Post-Screenshots-to-Our-Support-Forum

    Hope that helps.

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    Answered on August 11, 2020 at 08:28 PM
    Here’s the message,
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    Answered on August 11, 2020 at 11:02 PM

    We apologize for inconvenience. It appears that you were referring to your submission on the form.

    1597201201zzz 2020-08-12 10.59.05.png

    That form and the associated account was suspended and banned already. It was a scam form and violates our Terms of Use.

    Please disregard previous messages related to the source of that form. 

    I hope this help. Let us know if you need further assistance.

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    Answered on August 11, 2020 at 11:28 PM

    This account is my account, I am the account holder of th***xe***ac***c@gmail.com.
    I am contacting you on my personal right now, If I need to email you on my business account I can do so.
    My issue isn’t resolved. I just tried to log in once again and it’s still showing THIS MESSAGE!! I attached the photo below.
    It’s stating my account is suspended and I’m not understanding why. I’ve had this form up and running for over a month now and I’ve paid my fees for this. I’m trying to contact and go through all the applications I’ve received which was 102. I need access immediately to my applicants so I can proceed with my process. My spa will be opening in a few weeks and without access to THIS, I have NO EMPLOYEES. Please tell me what can be done so I can access it immediately. I’m done with the form, it’s not public anymore, I just need to VIEW ALL APPLICATIONS. Please help me! I’m so not understanding this and again I’m paying a fee to use this site and I’m being blocked from it. This is absurd.

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    Answered on August 12, 2020 at 01:33 AM

    I have checked your account "theLuxePalace" and this was suspended due to scam suspicious, in order to reactivate your account, kindly email us from your business email address to support@jotform.com including this ticket ID in the subject 2505146, note that it must be your business email address, not @gmail, @outlook or any other free email provider. Please also let us know on this ticket once you have sent the email, so we can check it.  

    I also checked the account mentioned above and this is on the free status, this means you were not being charged for a subscription so far. 

    We will wait for your response.