What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form Builder stopped working in Chrome and Firefox

    Asked by UnLitho on July 30, 2013 at 04:06 PM

    I am trying to edit a pre-existing form that I have built (ID 31615682040952), were all I want to do is make an input required. Usually that's just a simple click of the field, and choosing required in the top ribbon. In Chrome (Stable, Beta, Dev, and Canary) and Firefox (Stable), I cannot click on any input and get the ribbon to update. I can't even add any fields, as the click to drag functionality also does not work.

    Yes I've cleared cookies, and caches. 

    I had to resort to Internet Explorer 10 to get the FormBuilder to work.

    Form Builder builder stopped working formbuilder does not work
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    JotForm Support

    Answered by KadeJM on July 30, 2013 at 04:38 PM

    Hello, I'm slightly confused when you mentioned Chrome, FF, and IE? It sounds like you are saying that even though Chrome and FF are stable this wasn't working in those perhaps so this forced you to use IE? Please correct me if I'm misunderstanding you though.

    I was able to test and move some fields around inside your form. Did you make sure that the Save Icon was saved/grey to confirm this change? I've cleared your form cache from our end to refresh things from our end. Can you please check this again on your end and let us know if you are still having problems with this?

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    Answered by UnLitho on July 30, 2013 at 04:51 PM

    Sorry for the confusion, I was referring to the versions of the browsers that are put out by the respective companies.

    For Chrome: Stable is currently version 28.x; Beta is currently version 29.x; Dev and Canary are version 30.x.

    For Firefox: Stable is currently version 22.x

    And yes, after attempting to edit the form in the various Chrome and Firefox apps on my computer, I found I had to resort to to using Internet Explorer.

    Now that you've cleared the cache on your end, everything seems to be working fine now. Thanks!

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    JotForm Support

    Answered by Mike_T on July 30, 2013 at 05:09 PM

    Thank you very much for your update. If you notice any more issues, please let us know.

    Also, we have recently added an option to clear form caches from the account page.

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    Answered by racemediagroup on July 30, 2013 at 06:13 PM

    I'm having this same problem too... I've cleared caches and still nothing. The new Form comes up but I cant create anything.

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    JotForm Support

    Answered by jonathan on July 30, 2013 at 07:28 PM

    @ racemediagroup

    Hi, we can assist you better if you will create a separate thread on regarding your concern. Please use this link to do this http://www.jotform.com/contact

    We will attend to your post at once.

    Thanks.