Why pricing is different across different accounts?

  • Profile Image
    datasource
    Asked on August 12, 2020 at 12:27 AM

    Hi


    I'm using the free plan for two different projects through two different accounts. Now, I've received 50% Summer Sale offer on both accounts but one is more expensive than the other! Is there any reason for that?

    Thank!

  • Profile Image
    Vick_W
    Answered on August 12, 2020 at 03:32 AM

    Hi there,

    Happy to help you today.

    Can you please provide the screenshots of the different pricing you are referring to?

    Here is how you can share a screenshot on our support forum

    https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum

    Thanks.

  • Profile Image
    datasource
    Answered on August 12, 2020 at 09:37 PM

    Hi,

    Below is what I've got in the email on one account,

    1597282469Screen Shot 2020-08-13 at 11.3

    and, below is the offer on the other account.

    1597282572Screen Shot 2020-08-13 at 11.3


    Thanks!

  • Profile Image
    Vick_W
    Answered on August 12, 2020 at 11:23 PM

    Hi there,

    The reason you are seeing different prices in 2 free accounts is that one of your accounts is very old. That is why the old prices are still applied to that account. 

    The pricing for the Bronze plan was increased in 2019. 

    Let us know if you have any questions or concerns.

    Thanks.

  • Profile Image
    datasource
    Answered on August 13, 2020 at 02:35 AM

    Thanks Vick!