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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Not recieving notification emails

    Asked by carlward on July 31, 2013 at 07:50 AM

    I did a test form today and doesn't come to the email addy on account. I tried to change the addy again and it says error?

    Page URL:

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    Answered by sidharth_kch on July 31, 2013 at 08:43 AM


    I checked your from's notification setup and see that you have not set the "Sender Email" and "Recipient Email". That's the reason you are not receiving the notification emails.

    Request you to please set your notification's "Sender Email" to "noreply@jotfrom.com". You also need to add a Recipient email id on which you want to receive the notification emails. Please refer this guide: https://www.jotform.com/help/41-Finding-out-E-mail-Address-used-for-submission-notifications

    Let us know if you need further assistance.



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    Answered by carlward on August 10, 2013 at 06:53 PM

    I can't figure out how to sender addy and reciever addy?

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    JotForm Support

    Answered by EltonCris on August 11, 2013 at 05:07 AM


    Thanks but your last reply appears empty. If you that's a question, kindly repost it to this thread so we can assist you further.