Incomplete registration that were processed thru PayPal

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    millercthomas
    Asked on August 12, 2020 at 12:49 PM

    We have a form used to register for our Men’s Retreat.  Frequently men are registering and their registration show up at incomplete yet they paid in PayPal.  Why is this happening and how do we prevent the registrations from getting ‘hung up’?

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    JohnRex
    Answered on August 12, 2020 at 02:33 PM

    Sometimes the payment will go through, but the complete payment notification will not be sent to Jotform and this will be marked as incomplete.

    In order to prevent this, you may enable the IPN option on your PayPal account, this guide will help you doing so: How-to-Enable-IPN-on-your-Paypal-Account

    Please try that and let us know if you need further assistance.