What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I have upgraded but been blocked from more people signing up. I paid to upgrade

    Asked by Dom Portman on July 31, 2013 at 12:43 PM

    Please sort ASAP

  • Profile Image
    JotForm Support

    Answered by Welvin on July 31, 2013 at 01:21 PM

    Hi,

    You may have not included your Jotform Username when processing the upgrade. We can see related email address for the subscription. Can you please tell us your Paypal Email Address please?

    Thanks

  • Profile Image

    Answered by fancyfresher on July 31, 2013 at 01:23 PM
    Hi it's fancyfresher@yahoo.co.uk
    Thanks
    Sent from my iPhone
  • Profile Image
    JotForm Support

    Answered by Welvin on July 31, 2013 at 01:25 PM

    Hi,

    Thank you! It's all set now. Your account is now Premium. Please kindly re-login to see the changes.

    Thanks