What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Lightbox works on Macs, but not PCs.

    Asked by stephen@stellarimpeller.com on July 31, 2013 at 05:15 PM

    Hi,

    I created a lightbox with a button for my form at http://riggrep.com/caldwell-lifting-beams/. It works perfectly on Macs using Safari, Firefox and Chrome. However, clicking the button does nothing on a PC using any browser. I've tested it with two different PCs and multiple Macs and mobile devices. The problem seems to be exclusively a PC thing.

    I'm using Squarespace, and I inserted the form using their code injection block.

    Thanks in advance for any help!

    Stephen

    Page URL:
    http://riggrep.com/caldwell-lifting-beams

    problem Mobile pc different
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    JotForm Support

    Answered by Mike_T on July 31, 2013 at 05:52 PM

    Thank you for contacting us.

    It seems to be working fine when I check the lightbox button on your website. I have tried with Google Chrome, Firefox, Internet Explorer and Opera.

    Windows 7, Google Chrome:

    Windows 8, Google Chrome:

    If we need to check something else, please let us know.

  • Profile Image

    Answered by stephen@stellarimpeller.com on July 31, 2013 at 05:55 PM

    Thank you! Are you accessing that while you're physically using a PC? I'm asking, because I used a browser emulator to see if I could duplicate the issue my client is having, but I couldn't.

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    JotForm Support

    Answered by Mike_T on July 31, 2013 at 05:59 PM

    I am using a Windows 7 on my machine, but test from Windows 8 was done through emulator - browserstack.com.

    If you would like to test some specific setup we can try to do that via browserstack.

  • Profile Image

    Answered by stephen@stellarimpeller.com on July 31, 2013 at 06:02 PM

    Browserstack is who I tested through. If it worked properly for you on your Windows 7 PC, that's good enough for me. I had made some slight alterations since my post, so it's possible that the problem is resolved. Mike, thank you for your help with this.

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    JotForm Support

    Answered by Mike_T on July 31, 2013 at 06:04 PM

    Yes, this is working right on my Windows 7 PC. Please feel free to contact us anytime if you need any further assistance.