- firstname.lastname@example.orgAsked on July 31, 2013 at 05:15 PM
I created a lightbox with a button for my form at http://riggrep.com/caldwell-lifting-beams/. It works perfectly on Macs using Safari, Firefox and Chrome. However, clicking the button does nothing on a PC using any browser. I've tested it with two different PCs and multiple Macs and mobile devices. The problem seems to be exclusively a PC thing.
I'm using Squarespace, and I inserted the form using their code injection block.
Thanks in advance for any help!
- JotForm SupportMike_TAnswered on July 31, 2013 at 05:52 PM
Thank you for contacting us.
It seems to be working fine when I check the lightbox button on your website. I have tried with Google Chrome, Firefox, Internet Explorer and Opera.
Windows 7, Google Chrome:
Windows 8, Google Chrome:
If we need to check something else, please let us know.
- email@example.comAnswered on July 31, 2013 at 05:55 PM
Thank you! Are you accessing that while you're physically using a PC? I'm asking, because I used a browser emulator to see if I could duplicate the issue my client is having, but I couldn't.
- JotForm SupportMike_TAnswered on July 31, 2013 at 05:59 PM
I am using a Windows 7 on my machine, but test from Windows 8 was done through emulator - browserstack.com.
If you would like to test some specific setup we can try to do that via browserstack.
- firstname.lastname@example.orgAnswered on July 31, 2013 at 06:02 PM
Browserstack is who I tested through. If it worked properly for you on your Windows 7 PC, that's good enough for me. I had made some slight alterations since my post, so it's possible that the problem is resolved. Mike, thank you for your help with this.
- JotForm SupportMike_TAnswered on July 31, 2013 at 06:04 PM
Yes, this is working right on my Windows 7 PC. Please feel free to contact us anytime if you need any further assistance.