Lightbox works on Macs, but not PCs.

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    stephen@stellarimpeller.com
    Asked on July 31, 2013 at 05:15 PM

    Hi,

    I created a lightbox with a button for my form at http://riggrep.com/caldwell-lifting-beams/. It works perfectly on Macs using Safari, Firefox and Chrome. However, clicking the button does nothing on a PC using any browser. I've tested it with two different PCs and multiple Macs and mobile devices. The problem seems to be exclusively a PC thing.

    I'm using Squarespace, and I inserted the form using their code injection block.

    Thanks in advance for any help!

    Stephen

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    Mike_T
    Answered on July 31, 2013 at 05:52 PM

    Thank you for contacting us.

    It seems to be working fine when I check the lightbox button on your website. I have tried with Google Chrome, Firefox, Internet Explorer and Opera.

    Windows 7, Google Chrome:

    Windows 8, Google Chrome:

    If we need to check something else, please let us know.

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    stephen@stellarimpeller.com
    Answered on July 31, 2013 at 05:55 PM

    Thank you! Are you accessing that while you're physically using a PC? I'm asking, because I used a browser emulator to see if I could duplicate the issue my client is having, but I couldn't.

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    Mike_T
    Answered on July 31, 2013 at 05:59 PM

    I am using a Windows 7 on my machine, but test from Windows 8 was done through emulator - browserstack.com.

    If you would like to test some specific setup we can try to do that via browserstack.

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    stephen@stellarimpeller.com
    Answered on July 31, 2013 at 06:02 PM

    Browserstack is who I tested through. If it worked properly for you on your Windows 7 PC, that's good enough for me. I had made some slight alterations since my post, so it's possible that the problem is resolved. Mike, thank you for your help with this.

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    Mike_T
    Answered on July 31, 2013 at 06:04 PM

    Yes, this is working right on my Windows 7 PC. Please feel free to contact us anytime if you need any further assistance.