Send notification alerts to multiple recipients

  • Profile Image
    rc5334
    Asked on July 31, 2013 at 09:10 PM

    Guys hoping you can help...trying to add a second e-mail receipient.

    The test frame goes through to the 2nd receipient but if I fill out the actual submission form on my

    website the form is not received by the receipient. The code was transferred to the website through

    I frame. From previous memos it seems that adding the 2nd receipient should not be difficult just can't

    get it to work.

     

    Hoping you can help !

     

    Thx,

     

    Bob C

  • Profile Image
    sidharth_kch
    Answered on July 31, 2013 at 10:47 PM

    @rc5334

    That's correct, sending notification email to multiple recipient should not be difficult.

    I checked your form's notification setup and don't see any issue with that. I checked our email server logs and see that emails are being delivered successfully to both the email ids. Here is the logs for your reference:

    /var/log/jotform/amazonSES.log:[31/Jul/2013:21:23:14 -0400] 32114439847861 AmazonSES Sent email to bobby@pennbrokerage.com - MessageID:000001403778bc45-03a8e29d-8d1b-4ca2-ae63-b5299d3e387f-000000 - RequestId:efaf7a55-fa48-11e2-a90a-efebca3a6e8a

    /var/log/jotform/amazonSES.log:[31/Jul/2013:21:23:13 -0400] 32114439847861 AmazonSES Sent email to rc5334@aol.com - MessageID:000001403778bad9-5e03aafd-8d5d-464d-a9f8-abf4117dc4ee-000000 - RequestId:ef770507-fa48-11e2-90b8-034b2a8993a6

    Request you to please check your SPAM folder and see if the emails are there. Let us know if the issue persist.

    Thanks,

    Sidharth

  • Profile Image
    rc5334
    Answered on August 01, 2013 at 07:21 PM
    Thank for the quick response. All is working well !

    Best regards,
    Bob C.

  • Profile Image
    khrisell
    Answered on August 01, 2013 at 08:09 PM

    Hello,

    In behalf of my colleague sidharth and the rest of the team, we are glad to be any help with your jotform needs.

    Feel free to contact us anytime if you need any assistance.

    Thank you for using JotForm.