Not sending respond mail to registrants

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    Adeline_Soh
    Asked on August 13, 2020 at 06:22 PM

    Hi, I realised that I did not receive an email from autoresponder when I submit a registration. Kindly advise. Thank you!

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    gerardw
    Answered on August 13, 2020 at 10:08 PM

    I can see that your form is encrypted.

    Please note that autoresponder emails will not be sent for encrypted forms.

    Encrypted responses on emails can be decrypted only by the form owner using the encryption key.

    Hence autoresponders will not work.

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    Adeline_Soh
    Answered on August 13, 2020 at 11:53 PM

    I see, understood. Thank you!