What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Uploading images error through mobile device

    Asked by marketingmj on August 01, 2013 at 04:43 PM

    Hi. I have a couple of questions concerning uploading images on a form. It seems that some people have trouble uploading images from a mobile phone on to the form. Is there a maximum upload size? Do the uploads have to be specifically jpeg, img, etc. or can it be any? Or is the problem that some smartphones are not compatible? Thanks in advance.

    Mobile problem size uploads upload image upload file
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    JotForm Support

    Answered by Mike_T on August 01, 2013 at 06:41 PM

    Thank you for contacting us.

    We have the following default settings for Upload field:

    Max File Size: 10MB

    Extensions: pdf, doc, docx, xls, csv, txt, rtf, html, zip, mp3, wma, mpg, flv, avi, jpg, jpeg, png, gif

    So this should not be a problem, and you can change these settings at any time.

    The "file" type inputs (upload fields) are supposed to be fine on the fresh mobile devices like Android 4 and iOS 6. However, the Apple was blocking upload fields on older iOS versions, and probably there might be issues with old Android devices due to their browser limitations.

    Also, we have an Ink-Filepicker integration that can help users with uploading from different locations, so you can try it too.

    Please feel free to contact us if you need any further assistance.