Only One Submission can be made by the users on my form

  • Todae Charles
    Asked on August 15, 2020 at 8:01 AM

    Good Morning, 

    Many users are having issues and are only able to submit one form. Is this because of a settings option that needs to be selected?

    "one entry allowed". They are using the same laptop or PC to enter multiple forms and received "one entry allowed"

  • Patrick_R
    Replied on August 15, 2020 at 8:22 AM

    Hi Todae! For your form, you've set "Unique Submission" to check for unique cookies and IP. This is limiting your users to re-submit your form (screenshot attached for your reference).

    You can set it to No Check if you don't want this behavior.

    1597494123The Easiest Online Form  sdfsd Screenshot 10

    I hope this information helps. For further queries, feel free to write back to us.

    Thank you!

  • Todae Charles
    Replied on August 15, 2020 at 4:04 PM

    Hello we are trying and we are still not able to. it's not an isolated incident. It is with everyone. 200 plus individuals

  • Amin JotForm Support
    Replied on August 15, 2020 at 6:59 PM

    Can you please authorize us to test-submit your form to see if we can submit it multiple times or not?

  • Todae Charles
    Replied on August 15, 2020 at 7:28 PM
    Absolutely, I am on a desktop. Last time I tried was last night and I
    received the error message.
    ...
  • Vanessa_T
    Replied on August 15, 2020 at 9:57 PM

    I just made two consecutive submissions and both went thru.

    1597542945B Screenshot 10

    Do let us know if you still require assistance.

  • tcharles1944
    Replied on August 15, 2020 at 10:02 PM

    Ok, we will try. Because it is giving us an error message when we try on the same device. Will send a message to all...

  • roneet
    Replied on August 15, 2020 at 11:13 PM

    Could you please clear your browser cache and see if the issue persists or try in the incognito mode.

    https://www.refreshyourcache.com/en/home/

    https://support.google.com/chrome/answer/95464?co=GENIE.Platform%3DAndroid&hl=en

    Let us know how it goes.

    Thanks.

  • Todae Charles
    Replied on August 15, 2020 at 11:16 PM

    Good evening, thank you very much for your support. It looks like edit submission is at the top and not the bottom of the email all of a sudden now that’s popping up so far 50 people have been able to access the edit I will respond once we get to a total of 442 individuals thanks

  • Vanessa_T
    Replied on August 16, 2020 at 12:36 AM

    Apologies, unfortunately, I am uncertain what you are referring to. Is this supposedly a response for your other ticket, https://www.jotform.com/answers/2514429? If yes, to avoid confusion, kindly reply directly on the appropropriate ticket so we can assist you better.