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Todae CharlesAsked on August 15, 2020 at 8:01 AM
Good Morning,
Many users are having issues and are only able to submit one form. Is this because of a settings option that needs to be selected?
"one entry allowed". They are using the same laptop or PC to enter multiple forms and received "one entry allowed"
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Patrick_RReplied on August 15, 2020 at 8:22 AM
Hi Todae! For your form, you've set "Unique Submission" to check for unique cookies and IP. This is limiting your users to re-submit your form (screenshot attached for your reference).
You can set it to No Check if you don't want this behavior.
I hope this information helps. For further queries, feel free to write back to us.
Thank you!
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Todae CharlesReplied on August 15, 2020 at 4:04 PM
Hello we are trying and we are still not able to. it's not an isolated incident. It is with everyone. 200 plus individuals
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Amin JotForm SupportReplied on August 15, 2020 at 6:59 PM
Can you please authorize us to test-submit your form to see if we can submit it multiple times or not?
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Todae CharlesReplied on August 15, 2020 at 7:28 PMAbsolutely, I am on a desktop. Last time I tried was last night and I
received the error message.
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Vanessa_TReplied on August 15, 2020 at 9:57 PM
I just made two consecutive submissions and both went thru.
Do let us know if you still require assistance.
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tcharles1944Replied on August 15, 2020 at 10:02 PM
Ok, we will try. Because it is giving us an error message when we try on the same device. Will send a message to all...
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roneetReplied on August 15, 2020 at 11:13 PM
Could you please clear your browser cache and see if the issue persists or try in the incognito mode.
https://www.refreshyourcache.com/en/home/
https://support.google.com/chrome/answer/95464?co=GENIE.Platform%3DAndroid&hl=enLet us know how it goes.
Thanks.
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Todae CharlesReplied on August 15, 2020 at 11:16 PM
Good evening, thank you very much for your support. It looks like edit submission is at the top and not the bottom of the email all of a sudden now that’s popping up so far 50 people have been able to access the edit I will respond once we get to a total of 442 individuals thanks
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Vanessa_TReplied on August 16, 2020 at 12:36 AM
Apologies, unfortunately, I am uncertain what you are referring to. Is this supposedly a response for your other ticket, https://www.jotform.com/answers/2514429? If yes, to avoid confusion, kindly reply directly on the appropropriate ticket so we can assist you better.