What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    can I use jotform to email customer contact data from my website?

    Asked by Paul on August 02, 2013 at 11:19 AM


    I'm looking to put a basic form on some websites I'm creating.  

    All I want most times will be name, telephone, email and message fields and clearly your product will easily do this. However, I'm told that I also need PHP scripting to make everything work and I have no idea what this is or what it does.  If I use JotForm, will this allow me to add a form to my website page which will send emails to my customer's email address WITHOUT me needing to understand coding or scripting or any other related technical server settings?

    I also want to have the ability to go to a 'Thank you' page of my own design automatically after the email send button is clicked.

    Can do?



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    Answered by khrisell on August 02, 2013 at 11:52 AM


    Yes, creating form and embeding it to your website using JotForm does not require any technical knowledge. If you are creating basic form you can create forms in no time and be able to embed it easily on your website/page.

    But if you need advance configuration, we are here to assist you along the way. Feel free to contact us anytime.

    Should you have further questions or inquiry, don't hesitate to let us know.

    Thank you for using JotForm.

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    Answered by dinodin on August 02, 2013 at 12:06 PM

    Hi Paul


    You actually do not need any PHP coding for this simple feature. Can you please tell me more about what exact email do you want your customers to receive once they submit the form? 


    As for creating your own Thank you page, kindly refer here for that. 



    Hope this would help you!

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    Answered by khrisell on August 02, 2013 at 12:11 PM

    Yes, you can have a custom Thank you page.

    A new pop-up will show up. Then choose the 3rd option (Thank you Message)

    And you will be directed to a WYSIWYG editor for your thank you page.




    Kindly let us know if you need further assistance.

    Thank you

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    Answered by Paul on August 02, 2013 at 12:16 PM
    Hi Khrisell,
    Thanks for your reply. I’ve just tried JotForm and it works fine except:
    A Can I reformat the text to something that matches the fonts used on my website?
    B Can I reconfigure the email sent so that it comes (or appears to come) from the website address and not from the rather scary-looking =?UTF-8?B??= noreply@jotform.com ?

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    Answered by EliezerN on August 02, 2013 at 12:42 PM



    Yes, you can find the option to change the Font Family and the Font Size among the tools of the composer.


    There you can look for a font that matches with the one of your wesite.


    If you don't want to have noreply@jotform.com as sender email in your notification, you can setup a custom sender email using any of these methods: 

    Send form emails using your own SMTP server,

    How to use Mandrill to Send Emails From Your Own Email Address

    I hope this helps, but if you need further assistance, let us know.


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    Answered by Paul on August 02, 2013 at 12:52 PM
    Hi dinodin
    Ideally the email sent from the website will come (or appear to come) from the website owner’s email – so that if the contact email entered for the website is name@domain.co.uk then the email will come from the same address.
    Also, how many emails can be sent before the ‘free’ limit is reached and what happens when the limit is reached?

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    Answered by EliezerN on August 02, 2013 at 03:26 PM


    We will be more than glad to help you with your needs and requests, however we would appreciate if you open a new thread to make your last question, as it is bit different from the first one of this thread. Please keep in mind that it's one topic per each thread.

    Thanks for your comprehension.