What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I canceled within 30 days but did not get a refund?

    Asked by villageartisanfair on August 02, 2013 at 01:02 PM

    I signed up for jotform for a premium membership on July 11th and then canceled on August 1st. It clearly states on your Pricing page that you have a 30-day money-back guarantee. (Yes, we have 30-day money back guarantee. If you decide to cancel your account within 30 days of signing up, we'll give you a full refund — no questions asked.)

    Well, I've canceled my account well within 30 days but then I received an email stating: Please note that this cancellation simply means that you will NOT be billed any longer for this product, it does NOT mean we have issued a refund.

    Can you explain this contradiction? 

    -Jill


    JotForm email style size
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    Answered by jeanettebmz on August 02, 2013 at 01:14 PM

    That cancellation autoresponders is for any type of subscription regardless how long they've been with us. If an user  wants to get a refund,  she must ask for it just like you have done it on this post

    Please expect the refund back to the payment method you used in around 4-6 days