Emails stuck?

  • Profile Image
    dmichaels
    Asked on August 02, 2013 at 01:28 PM

    My form for "Book of Remembrance" is supposed to send emails to the office. Until today, they were working perfectly; but today, I got the PayPal confirmation of payment without a corresponding Jotform E-mail.

    The trasnaction DOES appear perfectly normal in the "Submissions" page.

    Is there some temporary problem going on?

     

    Thanks,

    David

  • Profile Image
    EliezerN
    Answered on August 02, 2013 at 02:06 PM

    Thanks for contacting us.

    Upon checking your email settings in your form Book Of Remembrance 2013 I found that they are not quite correct. Look: 

    They were changed somehow. To receive your notifications in your email please make sure to update the settings in this way:

    Sender Name: Choose the Name field of your form.

    Sender Email: Choose noreply@jotform.com or noreply@formresponse.com. You can also setup custom Sender Emails using any of these methods: 

    Send form emails using your own SMTP server,

    How to use Mandrill to Send Emails From Your Own Email Address

    Reply-to Email: Choose the Email field of your form.

    Please click HERE to see how your settings must look like.
    Also please refer this guide which has important instructions when creating Email Alerts: 
    If you need further assistance, please let us know.
    Thanks.