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Emails stuck?Asked by dmichaels on August 02, 2013 at 01:28 PM
My form for "Book of Remembrance" is supposed to send emails to the office. Until today, they were working perfectly; but today, I got the PayPal confirmation of payment without a corresponding Jotform E-mail.
The trasnaction DOES appear perfectly normal in the "Submissions" page.
Is there some temporary problem going on?
Thanks for contacting us.
Upon checking your email settings in your form Book Of Remembrance 2013 I found that they are not quite correct. Look:
They were changed somehow. To receive your notifications in your email please make sure to update the settings in this way:
Sender Name: Choose the Name field of your form.
Sender Email: Choose firstname.lastname@example.org or email@example.com. You can also setup custom Sender Emails using any of these methods:
Reply-to Email: Choose the Email field of your form.Please click HERE to see how your settings must look like.Also please refer this guide which has important instructions when creating Email Alerts:If you need further assistance, please let us know.Thanks.