- dmichaelsAsked on August 02, 2013 at 01:28 PM
My form for "Book of Remembrance" is supposed to send emails to the office. Until today, they were working perfectly; but today, I got the PayPal confirmation of payment without a corresponding Jotform E-mail.
The trasnaction DOES appear perfectly normal in the "Submissions" page.
Is there some temporary problem going on?
- EliezerNAnswered on August 02, 2013 at 02:06 PM
Thanks for contacting us.
Upon checking your email settings in your form Book Of Remembrance 2013 I found that they are not quite correct. Look:
They were changed somehow. To receive your notifications in your email please make sure to update the settings in this way:
Sender Name: Choose the Name field of your form.
Sender Email: Choose email@example.com or firstname.lastname@example.org. You can also setup custom Sender Emails using any of these methods:
Reply-to Email: Choose the Email field of your form.Please click HERE to see how your settings must look like.Also please refer this guide which has important instructions when creating Email Alerts:If you need further assistance, please let us know.Thanks.