Submissions > Upload File: Suddenly stopped receiving upload file links

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    Asked on August 17, 2020 at 04:42 PM

    We are again seeing submissions with uploaded files but missing the file links.

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    Answered on August 17, 2020 at 07:56 PM

    Any update? We have not received any files in a while.

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    Answered on August 18, 2020 at 02:09 AM

    Hi there - Apologies for the inconvenience.

    We are aware of this issue and it's currently being fixed by our developers. Once we have any updates, we'll inform you here.

    We appreciate your patience.

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    Answered on August 18, 2020 at 03:34 AM

    The issue should be fixed by now. Please check again and let us know if you still experience any issue with the file uploads. We will be happy to take a look again. 

    Sorry for the trouble caused.