What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why are our forms not going to our email again?

    Asked by jeffbennington on August 02, 2013 at 08:19 PM

    We are once again having to come to the Jotform site to check our forms. They are to be going to our email to give us our notification. This happened a few weeks ago and it makes our business very difficult. 

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    JotForm Support

    Answered by EltonCris on August 02, 2013 at 08:55 PM


    I have now removed your email in the bounce list. It should be fine now.

    Your email was in the bounce list due to the following reason.

    amber@thekindlebookreview.net is IN the bounce list  

    Reason(s) : 5.1.0 - Unknown address error 550-'5.1.0 <0000014039b97268-fbbb17d1-46ca-468d-af6a-71a84751e9a3-000000@amazonses.com> sender rejected. IB504'

    Your email service provider rejected some messages coming form JotForm. This might be the reason why. To fixed this, white list our mail server IPs/domains to your email service provider side. Check this article: How to setup email alerts to prevent email bouncing related issues