Why are our forms not going to our email again?

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    jeffbennington
    Asked on August 02, 2013 at 08:19 PM

    We are once again having to come to the Jotform site to check our forms. They are to be going to our email to give us our notification. This happened a few weeks ago and it makes our business very difficult. 

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    EltonCris
    Answered on August 02, 2013 at 08:55 PM

    Hi,

    I have now removed your email in the bounce list. It should be fine now.

    Your email was in the bounce list due to the following reason.

    amber@thekindlebookreview.net is IN the bounce list  

    Reason(s) : 5.1.0 - Unknown address error 550-'5.1.0 <0000014039b97268-fbbb17d1-46ca-468d-af6a-71a84751e9a3-000000@amazonses.com> sender rejected. IB504'

    Your email service provider rejected some messages coming form JotForm. This might be the reason why. To fixed this, white list our mail server IPs/domains to your email service provider side. Check this article: How to setup email alerts to prevent email bouncing related issues

    Thanks!