How to have notification email for Incomplete Payments

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    wahbc
    Asked on August 02, 2013 at 08:20 PM

    I have customers completing my resume form and I'm having to manually go into my jotform account and complete the order. I wouldn't have known that I got an order if Paypal didn't send me a notification because the form is not coming to me until I go into my account and mark it complete.

    Can you please explain the reason for this so that I can make whatever changes I need to make?

  • Profile Image
    jonathan
    Answered on August 02, 2013 at 09:10 PM

    Hi,

    In your payment form, select the payment field and then open its property. In the Properties window, look for the Pending Payment E-mail option -- set the value to YES.

     

     

    Save this settings. You will now be able to received Notification email even for non-completed payment submissions.

    Hope this help. Inform us if you need more assistance.

    Thanks.

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    colinhiscock
    Answered on July 25, 2014 at 03:14 AM

    Is there any way to have this to a different e-mail address than the completed payments?  We're using world pay btw