What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How to have notification email for Incomplete Payments

    Asked by wahbc on August 02, 2013 at 08:20 PM

    I have customers completing my resume form and I'm having to manually go into my jotform account and complete the order. I wouldn't have known that I got an order if Paypal didn't send me a notification because the form is not coming to me until I go into my account and mark it complete.

    Can you please explain the reason for this so that I can make whatever changes I need to make?

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    JotForm Support

    Answered by jonathan on August 02, 2013 at 09:10 PM


    In your payment form, select the payment field and then open its property. In the Properties window, look for the Pending Payment E-mail option -- set the value to YES.



    Save this settings. You will now be able to received Notification email even for non-completed payment submissions.

    Hope this help. Inform us if you need more assistance.


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    Answered by colinhiscock on July 25, 2014 at 03:14 AM

    Is there any way to have this to a different e-mail address than the completed payments?  We're using world pay btw