Document Submission Issues

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    freeandempower
    Asked on August 18, 2020 at 02:24 PM

    Hello,

    Many of my applicants are complaining that they are not able to submit the appropriate documents and I am not able to get insight into the unfinished applications in order to help.  How can I either A) See the incomplete applications in order to help or B) Be able to direct them correctly on how to submit documents?  Any other solutions to issues like this would also be appreciated.

    Thank you,

    Spencer

  • Profile Image
    Ed_Hughes
    Answered on August 18, 2020 at 05:26 PM

    Hi Spencer, 

    i've tried here on a clone, but it seems to be ok. Have they told you the specific error message that they see when they try and upload attachments?

    To see incomplete submissions, on the submission view click on this icon:

    1597785948Screenshot 2020-08-18 at 22.25

    Thank you!

  • Profile Image
    freeandempower
    Answered on August 18, 2020 at 06:28 PM
    I was able to resolve the issue over the phone with the submission. When I
    go to the incomplete forms (there are 14/15 of them) I see non descriptive
    session numbers but cannot see the actual forms; only delete them. How do
    I see the actual incomplete Forms so that I can call the applicants and
    encourage completion?
    Thank you.
    ...
  • Profile Image
    Ed_Hughes
    Answered on August 18, 2020 at 07:47 PM

    Hi @freeandempower, 

    For the incomplete submissions if you take the URL below, and then replace the XXXX bit with your form ID (201926976344161) and then the {sess_ID} with the session ID you see on the incomplete page, you can then see the stored value. 

    https://www.jotform.com/XXXXXXXXXXXX?session={sess_ID}

    You can also implement the ability to save and continue later for the users, by following this guide here

    Hope this helps!