I keep getting a message when I'm in Jotform asking me to Upload Your Private Key.

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    GIRLSEngagement
    Asked on August 19, 2020 at 03:40 PM

    I keep getting a message when I'm in Jotform asking me to Upload Your Private Key. I am unfortunately not able to access any of the submitted forms from volunteers.

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    Jed_C
    Answered on August 19, 2020 at 08:48 PM

    Upon checking, I can see that you have encryption enabled in your form.

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    Please note that encryption is disabled by default, if you enabled this accidentally and can't remember where the private key is, I'm sorry to tell, but the submission won't be decrypted without the private key.

    Kindly refer to our guide here https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them#Where-Can-I-Find-the-Private-Key-After-Downloading-It on where to check the private key stored in your drive.

    Let us know if you have any questions or if you need further assistance.