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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    InkFilePicker: File Not Found for uploaded images from Facebook

    Asked by ritasridecom on August 05, 2013 at 12:18 AM

    All of the links are showing, but when I click the link I get the message " File Not Found". Where did they go?

    I went to file picker.io, and also noting there except the links.

     

    John

    Submissions message
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    JotForm Support

    Answered by Welvin on August 05, 2013 at 01:52 AM

    Hi John,

    I can view all the Photos from your form without any problems. Can you please let us know the links please so we can further check?

    Also please try to clear your forms cache by following this guide: How to Clear your Form Cache. See if this help you resolve the issue.

    Thanks

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    Answered by ritasridecom on August 05, 2013 at 04:10 PM

    Hi Welvin,

    The links in question are from our photo upload form. The name that uploaded the files is Jon Grefsheim. All others work, just not Jon's. Only difference is that he uploaded from facebook. The photos were working the day he loaded them, but I just cleared the form cache, and still says file not found.

    Thanks,

    John Wallner

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    JotForm Support

    Answered by Mike_T on August 05, 2013 at 04:46 PM

    Do you use a custom Amazon S3 bucket for your Filepicker uploads? If yes, please check if the Jon's files are there on your bucket.

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    Answered by ritasridecom on August 05, 2013 at 07:03 PM

    I do. I went there just now and there are no photos from the 28th up there. The service is a bit odd as well as it appears that you can not download all the files at once. Do I have to download each photo one at a time? Anyway, where did the photos go? There are links. where do the links go?

    John

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    Answered by ritasridecom on August 05, 2013 at 07:05 PM

    Can you view all of Jon's photos? aren't the photos stored on your servers as well?

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    JotForm Support

    Answered by Welvin on August 05, 2013 at 08:13 PM

    Hi,

    Apologize for the issue. I've tested the InkFilePicker from Facebook Photos, and it's fine to my end. But let me forward this thread to our developers so they can further investigate the problem. I ain't sure why this happening to the uploaded files. All other files are working fine.

    -You may want to participate to our latest news/upcoming updates: http://www.jotform.com/blog/87-What-s-Cooking-in-the-JotForm-Kitchen. We have included a function to download all your uploaded files at once there. But yes, for now, you have to download the images one by one.

    Thanks

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    Answered by ritasridecom on August 09, 2013 at 08:12 AM

    Hi Guys,

    I still do not have access to one of my users uploads(John G.). Are you still working on this?

    Thanks,

    John Wallner

    Rita's Ride Support

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    JotForm Support

    Answered by kenneth on August 09, 2013 at 09:07 AM

    Hi there, sorry for the troubled cause. I'm responsible for this to track down why its not working.
    To makes things easy, if its possible can you provide us screenshot? or the link of the file that causing the "file not found" error?

    Unfortunately, InkFilePicker don't display that much error. But if you saw "File not Found" it is really not existed on the filepicker server anymore.

    If you connected it to a s3 bucket, you can check it from "JotForm/formID" path, where formID is the ID of your form.

    I'll wait for your reply.
    -Kenneth 

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    JotForm Support

    Answered by kenneth on August 09, 2013 at 09:23 AM

    UPDATE: I checked your form, your form submission. It seems that "Jon Grefsheim" uploadeds files are "File not Found". I can surely tell that it is not on the Filepicker server anymore.

    Could you tell me if that, after they uploaded the file on the form, did they remove it?
    Look on the image on what I mean.

    If so, then thats the cause why most of the files were "File not Found".
    And we do found a bug that whenever you remove the just uploaded image, link will still be intact on jotform server. Sorry about that. We wil fix it as soon as possible. Thank you for bringing this to our attention.

    -Kenneth