What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How secure are payments for gift certificates?

    Asked by maducie on August 05, 2013 at 07:53 AM

    Can a customer print a gift certificate more than once?

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    JotForm Support

    Answered by EltonCris on August 05, 2013 at 01:37 PM


    Sorry but I am not quite familiar with the "gift certificates" you mentioned, are you referring to the gift certificates form? If yes, we support SSL submissions therefore you can use secure (https) version of the form. SSL Submission transmits the data into a secure line with 256 bit High-grade SSL encryption which ensures 100% secure transaction.

    To use secure form, just tick the "Secure form" checkbox when you get your form source code or form URL.

    If this is not what you mean here, kindly provide further details.


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    Answered by maducie on August 06, 2013 at 09:20 AM

    By clicking on the secure form, I get the whole ssl thing. I was talking about the gift certificate form that is in your template. How do we track them, and will the customer be able to print it more than once to redeem in our store? We always have customers who try to decieve us...etc.

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    JotForm Support

    Answered by Welvin on August 06, 2013 at 12:01 PM


    In general, the form does not have any Gift Certificate Codes on it. It is just a form that let your users send an amount for their friends then you will process the payment for the certificate. Of course, the payment is secure. You can use our SSL feature as suggested by my colleague.

    Since you are using Paypal, you can use the Transaction Numbers as your Gift Codes. Allow your user to let their friends know about the transaction numbers through email then contact you to redeem the certificate. You have to note the Transaction Numbers as CLAIMED or NOT CLAIMED.

    Let us know if you need any further assistance.


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    Answered by maducie on August 06, 2013 at 01:35 PM

    ok, that makes sense! thank you for all your information!