- markashtonAsked on August 05, 2013 at 09:33 AM
Can you advise me on how to prevent someone submitting a form multiple times because they think the form hasn't been submitted?
I want the person to make multiple submissions over a few days ...but I don't want them to do 3 submissions in 20 seconds.
I know about loose check and strict check ... these meet a different need ...
The problem I am finding is that people are trigger happy and somehow manage to submit multiple times in the same session.
Can you advise me please on a possible workaround ... Oh the Thankyou page is very clear so don't suggest that
- KadeJMAnswered on August 05, 2013 at 11:50 AM
Hi Mark, I'm pretty sure I understand what you mean. It seems to me that you are seeking a medium between the two which at the moment we don't realistically have available as of right now. Because of that I will need some more time to look into this and will get back to you as soon as I can.
- markashtonAnswered on August 05, 2013 at 11:56 AM
I'm not seeking a medium between the two at all.
Its just a basic requirement
Am I to understand that there is no way to prevent someone hitting the submit button over and over again ... creating submission after submission ... unless you take away their entire ability to do more than one submission?
- KadeJMAnswered on August 05, 2013 at 12:12 PM
Sorry about that, I misexplained what I meant to say which was that I was referring to having an option available to serve as a time-oriented controller which would allow you to set this up.
Correct me if I'm still misunderstanding you though. To my understanding you want to set up a limitation that is time based to prevent multiple submissions within a certain amount of time is what I am thinking of after reading what you wrote.
So for instance you have your form and someone submits it right now at say 12:30 you'd want an option to prevent resubmission multiple times until a few minutes later or longer or even the next day. There could be additional options such as to limit how many times it could be submitted.
- markashtonAnswered on August 05, 2013 at 01:28 PM
Thanks .. you are most poilte and have a good refrain.
You have understood me correctly ... it appears that multiple submissions can happen because someone keeps hitting the submit button ... triiger happy I suppose.
I have noticed multiple submissions within the same minute ... when there should only be one. If you could have a look into it .. I would be most grateful
- JotForm SupportMike_TAnswered on August 05, 2013 at 03:19 PM
I think that we have a script that is blocking the form once someone click on the submit button, but it is probably that mentioned implementation is not working 100% right on slow hardware and/or connection.
I have attached a bug report ticket to this thread and forwarded it to L2.
- JotForm FounderaytekinAnswered on August 09, 2013 at 09:25 AM
If the form takes too long to submit that might be the reason for people to re-submit. If that's the case let us know the URL of the form so that we can take a look what is causing the slowness of the submission.
We cannot do anything about people who click on the back button and re-submit the form.
- markashtonAnswered on October 17, 2013 at 07:00 AM
Duplicate submissions are proving to be a major pain actually.
For example ... these four submissions below were all done within 25 seconds
I can't delete the submissions becuase the same photo is referenced by all of them .. so my client is left with the same submission four times ... not the best ... any workaround would be great ... like block by IP within 15 second intervals etc ...
Hope you can help
- JotForm SupportEltonCrisAnswered on October 17, 2013 at 12:04 PM
I am not sure if "Loose Check" on Unique Submissions would be a good option for you but I was thinking it might help. This filters submissions by browser, users will not be able to submit multiple entries per browser if "Loose Check" is enabled on your form. How to Setup Unique Submissions of a Form
If you would be so kind to provide the form URL where that problem occurs, I would be happy to add it on the report ticket for the developers to check.
- markashtonAnswered on October 17, 2013 at 03:09 PM
How exactly does a multiple submission like mine above actually happen.
Once someone presses 'Submit' ... and the Jotform submit wheel is going round ... what exactly does the user do ??
- JotForm SupportMike_TAnswered on October 17, 2013 at 04:24 PM
I have cloned your form, integrated it with my Filepicker account. Then, I did some test submissions using my Android device to simulate your user's submission, but I was not able to reproduce any issues. I think that we will need to somehow test it further.
- markashtonAnswered on April 23, 2014 at 05:10 AM
So ... my projects are purely mobile ... Iphones, android, etc ....
I get a lot of multiple submissions of forms in the same session.
can you advise me on exactly how these happen?
Is it where respondents press the submit button multiple time ... or is it when they click the back button when the wheel is going round.
Is there anything at all we can do?
- JotForm SupportNeilVicenteAnswered on April 23, 2014 at 05:36 AM
Is it where respondents press the submit button multiple time
No, that that cannot be. The submit button does not respond to multiple clicks.
Is it when they click the back button when the wheel is going round.
Not quite. If they click the back button, it will take them to the form. It will not resubmit the form.
My hunch is that these people intentionally submitted the form multiple times. The best solution for this is to delete duplicate submissions, possibly using this app:
- markashtonAnswered on May 07, 2014 at 06:15 AM
- KadeJMAnswered on May 14, 2014 at 01:00 PM
Hey Mark, Just wanted to inform you that we've moved your two most recent threads here (#1) and here (#2) as they seemed like additional separate issues even though they are related. Alternatively, You can just return to your thread here and click on the link to follow it to the moved question thread.