Page breaks not on the same place when printing

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    SunrayDayCareNursery
    Asked on August 20, 2020 at 07:41 AM

    Good Afternoon, 

    I have noticed that the last few times a client has completed our Jotform the signature section doesn't seem to be printing correctly. The box seems to have lines through them which is restricting where the signature can be put. I have also noticed that when I print the pages they are not in the correct order where I have placed the page breaks. I would appreciate if you could look into this for me. 

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    Bojan_J
    Answered on August 20, 2020 at 09:18 AM

    Greetings.

    I have checked your PDF document, and when I try to print it, page breaks are in the same positions as in the PDF document. Please note that some user's answers might be longer than the others, which is why sometimes the next questions need to be pushed down.

    Line instead of signatures are placed if the user did not fill the signature box. Since the signature field on your form is not required, users can simply leave it empty. You can check if the field is signed from the Submissions page. To make the field a required one, you can simply right-click on the field and select Require. 

    Let us know if you have any additional questions. 

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    SunrayDayCareNursery
    Answered on August 20, 2020 at 12:32 PM

    Thank you for your reply.

    Once the form is completed the document does not print with the page breaks but squashes several pages onto one. As this is an application pack I require each page to be printed separately. I understand that this may vary if there is a lot of detail within a question but surely this should still print with a break? 

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    Bojan_J
    Answered on August 20, 2020 at 01:40 PM

    Can you please let us know where are you trying to print the document, Submissions, Inbox, or PDF editor page? Does this happen for all submissions? Also, is the preview looking OK when you click the Print button?

    Finally, can you please let us know what browser you are using?

    Thank you for your cooperation.