Cannot connect to active campaign

  • paul_sterling
    Asked on August 20, 2020 at 6:06 PM

    can not connect to active campaign....  

    been trying to over a week

    https://www.loom.com/share/06d7454002f045f09398eb38530529a2

    and yes - i had a whole other threat on this that no longer comes up???

    second issue - when i go to take the survey on my cell phone from the web
    page  - www.lovecoachacademy.com

    i end up getting a spam type message - very scarey - no one can fill it out from a cell phone

  • Vanessa_T
    Replied on August 20, 2020 at 11:56 PM

    Based on your video, you were working on this form, https://www.jotform.com/build/202327078137049.

    Cannot connect to active campaign Image 10

    Currently, the form is empty, hence the reason you cannot map any fields.

    However, halfway thru the video, I saw that you were on the Integrations list page which I assume you clicked on the Add to Form button. Please note that clicking this button creates an entirely new form, which explains why there were no fields on the form linked above.

    Cannot connect to active campaign Image 21

    To integrate ActiveCampaign, kindly go to the actual form, then follow the guide below:

    How-to-integrate-ActiveCampaign-with-your-form

    If I'm not mistaken, you were planning to integrate ActiveCampaign on the LCA Survey Form, https://form.jotform.com/202268049572054, if this is correct, as per checking, it is already integrated with ActiveCampaign though only one field is mapped. Please follow the guide above to complete the setup.

    1597981688B Screenshot 32

    Meanwhile, for any prompt, you can choose to not see it again by clicking on the Never show this again checkbox:

    Cannot connect to active campaign Image 43

    For now, I have disabled the campaign for both yours and the LoveCoachAcademy account so you shouldn't be seeing that prompt again.

    For the mobile issue, you will be answered to in the ticket link below:

    https://www.jotform.com/answers/2527287