Why am i not receiving Emails?

  • Profile Image
    strikeaposebooth
    Asked on August 05, 2013 at 03:22 PM

    Hi, I have added a jotform with the paypal payment tool to my page.

    When it is filled out I receive an email from paypal letting me know funds have arrived but i do not receive the information from your form.

    Am i doing something wrong? if so could you let me know so i can rectify it.

    Many Thanks and keep up the good work

    Steve

  • Profile Image
    cesar_melendez
    Answered on August 05, 2013 at 03:38 PM

    Hi,

    Have you tried sending out a test email form the editor? Try tesing out the notification email this way. 

    testemail

    Also try making the sender email address: noreply@jotform.com, also if you leave the Sender Name: as "Please Select" the form may be categorize as SPAM by some emailing systems.

    testimage2

    This article, https://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-emails-not-being-received-issues has additional information that may be useful fr you.

  • Profile Image
    strikeaposebooth
    Answered on August 05, 2013 at 03:49 PM

    Thank you for your reply, I have tried everything you have mentioned in your reply, when doing a test it comes through but when filling out the form on the site it doesnt.

  • Profile Image
    EliezerN
    Answered on August 05, 2013 at 05:05 PM

    strikeaposebooth

    We are truly sorry for the inconveniences that may have caused.

     I have checked the settings of your notification and found that they are not quite correct. Look HERE how they need to be.

    If the issue still persists, you may whitelist our domain names:

    jotform.com

    email.amazonses.com

    amazonses.com

    jotform.co

    secure.jotform.co

    s3.amazonaws.com  

    static-interlogyllc.netdna-ssl.com

    (We use Amazon SES method for "noreply@jotform.com" sender.)

    If you need further assistance please let us know thanks.