What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Why am i not receiving Emails?

    Asked by strikeaposebooth on August 05, 2013 at 03:22 PM

    Hi, I have added a jotform with the paypal payment tool to my page.

    When it is filled out I receive an email from paypal letting me know funds have arrived but i do not receive the information from your form.

    Am i doing something wrong? if so could you let me know so i can rectify it.

    Many Thanks and keep up the good work


    Page URL:

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    Answered by cesar_melendez on August 05, 2013 at 03:38 PM


    Have you tried sending out a test email form the editor? Try tesing out the notification email this way. 


    Also try making the sender email address: noreply@jotform.com, also if you leave the Sender Name: as "Please Select" the form may be categorize as SPAM by some emailing systems.


    This article, https://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-emails-not-being-received-issues has additional information that may be useful fr you.

  • Profile Image

    Answered by strikeaposebooth on August 05, 2013 at 03:49 PM

    Thank you for your reply, I have tried everything you have mentioned in your reply, when doing a test it comes through but when filling out the form on the site it doesnt.

  • Profile Image

    Answered by EliezerN on August 05, 2013 at 05:05 PM


    We are truly sorry for the inconveniences that may have caused.

     I have checked the settings of your notification and found that they are not quite correct. Look HERE how they need to be.

    If the issue still persists, you may whitelist our domain names:








    (We use Amazon SES method for "noreply@jotform.com" sender.)

    If you need further assistance please let us know thanks.