Jotform scroll problem with iPhone

  • Profile Image
    kbcsmediateam
    Asked on August 21, 2020 at 01:07 AM

    Sudden iPhone users feedback they cannot scroll in the mid of Registeration.

    here is our website link.

    https://www.kbcs.org.sg/registration


    Thanks

    Shawn


  • Profile Image
    yagmurkarabulut
    Answered on August 21, 2020 at 03:47 AM

    Hello Shawn,

    It seems like you embedded multiple forms via iframe, so It scrolls down the embedded form instead of the actual form.

    In order to view the form correctly, please scroll down by holding the white area on the side. Do not hold and scroll the embedded form.

    See example below:



    Also, It seems like your form redirects the user to the "registration is full" page when no option is selected. 

    You may want to remove the unavailable option or mark the first question as required, so users wouldn't see the next page without a selection.

    Feel free to reach If you need further help.

  • Profile Image
    kbcsmediateam
    Answered on August 21, 2020 at 04:28 AM
    Hello!
    Thanks for the explanation. So only iPhone users has to follow this
    instructions? I wonder why android phones can scroll flawlessly.
    I have another question on this same form. Please advise if I need to post
    a new thread.
    - after pressing the submit button, my thank you message appears at the far
    top end. I need to scroll all the way up to see the thank you message. And
    that's the reason why we put multiple forms to breakdown the lengthy form.
    Please advise if there is any solution to it. Thanks.

    Regards,
    Shawn
    ...
  • Profile Image
    Anita_K
    Answered on August 21, 2020 at 06:37 AM

    Hi Shawn,

    I assume you have changed the page in the meantime because now it seems to be scrolling well while emulating an iPhone. Let us know if you need help with that.

    I've moved your other question into a new thread and will be addressing it here shortly:

    https://www.jotform.com/answers/2527767