- nlesuerAsked on August 05, 2013 at 04:19 PM
We are completing all of the required information, hitting submit but they are not coming through to our email...they were this morning and then just stopped. How can I fix this?
- cesar_melendezAnswered on August 05, 2013 at 04:40 PM
There could be various reasons why the email is not being received. If it was working properly earlier it would be best to check that the emails are not being categorized as SPAM by your emailing system.
There are other points that can be checked. For examples, the SENDER EMAIL should be preferably set as firstname.lastname@example.org.
If you leave the "Sender Name" as the "Please Select" value, some emaling systems may categorize it as SPAM and may not go through.
Additional information can be located here: https://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-emails-not-being-received-issues
Also if this is only happening on submissions, it may be a good idea to try out some test emails.