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    Jotforms not sending

    Asked by nlesuer on August 05, 2013 at 04:19 PM

    We are completing all of the required information, hitting submit but they are not coming through to our email...they were this morning and then just stopped. How can I fix this?

    email
  • Profile Image

    Answered by cesar_melendez on August 05, 2013 at 04:40 PM

    Hi there,

    There could be various reasons why the email is not being received. If it was working properly earlier it would be best to check that the emails are not being categorized as SPAM by your emailing system.

    There are other points that can be checked. For examples, the SENDER EMAIL should be preferably set as noreply@jotform.com.

    If you leave the "Sender Name" as the  "Please Select" value, some emaling systems may categorize it as SPAM and may not go through.

    NoEmailPic

    no email pic one

    Additional information can be located here: https://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-emails-not-being-received-issues

    Also if this is only happening on submissions, it may be a good idea to try out some test emails.

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    Answered by EliezerN on August 05, 2013 at 05:32 PM

    nlesuer

    However, in addition to Cesar's response we we'd like to know the  link of the form which you are having this issue with so that we can investigate further.

    Thanks