Restore deleted submissions

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    Matthew Davis 
    Asked on August 21, 2020 at 09:22 PM

    The person, Daniel Titus, handling IT for my company accidentally deleted all the leases for the apartments I own.  It was an honest mistake, and I really need to recover these as they are legal contracts between the residents and the apartment.  His communication with a jot form team member is below.  

    Will you please retrieve and restore these?  Many thanks.



    1598059250JotForm_Comm.png

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    Vanessa_T
    Answered on August 21, 2020 at 11:52 PM

    I can see the original ticket raised by your employee in the ticket link below:

    https://www.jotform.com/answers/2517634

    Based on the findings, the submissions were deleted. Unfortunately, we cannot restore any deleted submissions.

    Nonetheless, I can see my colleague has raised the concern to our backend team. Aside from escalating it to our backend team, unfortunately, we can no longer do anything for it. Once there is an update, your employee will be notified right away.

    Should you need to make a follow up, please reply directly on the same ticket linked above.

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    Matt Davis 
    Answered on August 22, 2020 at 12:55 PM

    Thanks for your quick reply.  Are the deleted submissions backed up and held somewhere?

    Again, these are legal contracts and it's a very serious matter with a sense of urgency.  Simple human error caused the deletion--honest mistake.  The reason we use technology is to increase efficiency and provide a back stop for human errors that are going to happen.  

    Greatly appreciate your attention to this matter.  



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    Kenneth_C
    Answered on August 22, 2020 at 03:35 PM

    Hi there,

    We are entirely sure as we only have limited access to such data, however, our backend team might have available resources at their disposal to look for it.

    It is not a guarantee but rest assured that we will be looking as we value your business.

    Kindly wait for the reply of our backend team via this support ticket.

    Thank you for your patience.

    Best.

  • Profile Image
    Matthew Davis 
    Answered on August 24, 2020 at 12:28 PM
    Many thanks. My IT guy is a really good gentlemen that made an honest, but
    MASSIVE, mistake. Is there anything that can be done to expedite things?
    I think it would be helpful if your backend team spoke directly with my IT
    guy.
    Thanks again.
    W. Matthew Davis
    Founder, Davis Companies
    334-740-0413
    matt.davis@daviscompanies.biz
    ...
  • Profile Image
    Kenneth_C
    Answered on August 24, 2020 at 01:37 PM

    Hi there,

    Unfortunately, we do not offer phone support, this format may be the only medium we can exchange communication.

    Best.

  • Profile Image
    Matthew Davis 
    Answered on August 24, 2020 at 03:28 PM
    How do we get a response from your backend team? We’ve been waiting over a
    week. Need to get this issue resolved. Thanks.
    ...
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    Kenneth_C
    Answered on August 24, 2020 at 04:50 PM

    Hi there,

    Unfortunately, we may need to wait for their reply, but I will go ahead and send them a message about the urgency of the matter.

    Thank you for your patience.

    Best.

  • Profile Image
    Matthew Davis 
    Answered on August 25, 2020 at 09:28 PM
    Any update? Thanks
    ...
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    Vanessa_T
    Answered on August 25, 2020 at 10:36 PM

    Unfortunately, no, we still haven't got any update. Kindly reply directly on the original ticket so our backend team can also see your responses. The ticket link is below:

    https://www.jotform.com/answers/2517634

    Also, apologies, however, please note that tickets are queued as such we cannot give any timeframe as to when this will be resolved, note that on our end, we have sent various follow ups to our backend team as well. Rest assured that once we get any kind of update from our backend team, we will be updating you on the ticket linked above.

  • Profile Image
    Matthew Davis 
    Answered on August 25, 2020 at 11:28 PM
    Thanks for doing anything you can to push along this urgent matter.
    ...