Links to uploaded photos aren’t working

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    Sharon 
    Asked on August 22, 2020 at 10:43 AM

    Please help

    159810740094AF8326-BEB0-43A8-A73D-77FCAF

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    Carlos_C
    Answered on August 22, 2020 at 12:40 PM

    Hello,

    Thank you for your message.

    In this case, please provide us with your username or the form URL/ID so we can check the issue.

    If you need any further assistance, please let us know. We will be happy to help.

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    Sharon 
    Answered on August 22, 2020 at 01:28 PM





















    The problem happens when I try to share the info via email. I absolutely plan to subscribe to a paid subscription if I can get some issues resolved.

    https://form.jotform.com/201733851301142
    I pasted the link below from the email




    Image 1 (jpeg):

    opossum.jpg (https://www.jotform.com/uploads/WildlifeER/201733851301142/4739133530418709067/opossum.jpg)







































    ...
  • Profile Image
    Carlos_C
    Answered on August 22, 2020 at 03:50 PM

    Hello,

    Thank you for your message.

    Please go to https://support.jotform.com/myaccount/settings and remove the checkbox for "Require log-in to view uploaded files".

    If you need any further assistance, please let us know. We will be happy to help.