Links to uploaded photos aren’t working

  • Sharon
    Asked on August 22, 2020 at 10:43 AM

    Please help

    159810740094AF8326 BEB0 43A8 A73D 77FCAF Screenshot 10

  • Carlos_C
    Replied on August 22, 2020 at 12:40 PM

    Hello,

    Thank you for your message.

    In this case, please provide us with your username or the form URL/ID so we can check the issue.

    If you need any further assistance, please let us know. We will be happy to help.

  • Sharon
    Replied on August 22, 2020 at 1:28 PM





















    The problem happens when I try to share the info via email. I absolutely plan to subscribe to a paid subscription if I can get some issues resolved.

    https://form.jotform.com/201733851301142
    I pasted the link below from the email




    Image 1 (jpeg):

    opossum.jpg (https://www.jotform.com/uploads/WildlifeER/201733851301142/4739133530418709067/opossum.jpg)







































    ...
  • Carlos_C
    Replied on August 22, 2020 at 3:50 PM

    Hello,

    Thank you for your message.

    Please go to https://support.jotform.com/myaccount/settings and remove the checkbox for "Require log-in to view uploaded files".

    Links to uploaded photos aren’t working Image 1 Screenshot 20

    If you need any further assistance, please let us know. We will be happy to help.