Downgrade Account Cancel Notice

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    Asked on August 06, 2013 at 09:45 AM

    The email address for my account is:

    The Username on my account is: captainxl

    The name shown on my account is: Tom


    I was on the $9.99 per month plan for the past few months but no longer need the paid account due to deleting one of the forms in my account that had been getting a large amount of activity. (I had the person to whom the form was submitting results get his own JotForm account.)


    I Downgraded my account a little while ago and now it shows my account as Cancelled.  I do not want to Cancel my account I want to Downgrade to the Free account that I had previously been using. Please verify for me that my account has not been Cancelled but that it has been Downgraded.


    Thank you for your prompt response to my problem.




  • Profile Image
    Answered on August 06, 2013 at 11:35 AM

    Your account is already scheduled for downgrade on August 8, 2013. The Cancel notice you see in your acouunt means that your premium subscription has been cancelled and does not mean your account has been cancelled and can no longer be used. Once your account has been downgraded, the status of your account would become FREE.

    If you need further clarification, please contact us again.