What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I just clicked to downgrade my subscription and it asked me to cancel?

    Asked by bodyworkfitness on August 06, 2013 at 01:16 PM

    I don't want to cancel, I just want to downgrade...I clicked to cancel and I'm afraid that I cancelled altogether!  Help!?!  Is my account canceled or just downgraded?

    cancelled my account
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    JotForm Support

    Answered by Mike_T on August 06, 2013 at 02:48 PM

    Thank you for contacting us.

    The cancellation is related to subscription only, so you did it right. You have cancelled your premium subscription, and your account will stay Premium until the time you have paid for expires (2013-08-20). Then, account will be switched back to Free. Your forms and submissions will be completely safe even on the Free account.

    Please feel free to contact us if you need any further assistance. We will be happy to help.