I just clicked to downgrade my subscription and it asked me to cancel?

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    Asked on August 06, 2013 at 01:16 PM

    I don't want to cancel, I just want to downgrade...I clicked to cancel and I'm afraid that I cancelled altogether!  Help!?!  Is my account canceled or just downgraded?

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    Answered on August 06, 2013 at 02:48 PM

    Thank you for contacting us.

    The cancellation is related to subscription only, so you did it right. You have cancelled your premium subscription, and your account will stay Premium until the time you have paid for expires (2013-08-20). Then, account will be switched back to Free. Your forms and submissions will be completely safe even on the Free account.

    Please feel free to contact us if you need any further assistance. We will be happy to help.