- cobinAsked on August 06, 2013 at 02:10 PM
I just purchased a new macbook pro last week. I have an existing jotform that I've had for about a month, where the user fills out the form and its emailed to me. Here is my form: http://covertocoverdesigns.com/design-form2.html
When I receive the email when the user submits, when I double click on the email in Outlook to open it, it crashes Outlook, so I can't read it. I have to go to the jotform site to view the submissions.
Everything on my new laptop is brand new.
- JotForm SupportWelvinAnswered on August 06, 2013 at 03:57 PM
Good day! We recently have this issue with Outlook on Mac,and it appears that the Sender Email (firstname.lastname@example.org) is causing the issue to happen. Please try to setup an SMTP Account or Verify an Email Address as a Sender Email. Or, try email@example.com from the dropdown options. So, it's either your settings are like this:
or, SMTP Account using Mandrill:
Please refer to this guide:
Please update us for the result after doing this solutions.
- asishowAnswered on October 07, 2013 at 10:24 AM
Try unhiding your reading pane in your mail...