How to prevent Outlook for MAC from Crashing when Opening an Email from Form?

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    Asked on August 06, 2013 at 02:10 PM

    Hi there,

    I just purchased a new macbook pro last week.  I have an existing jotform that I've had for about a month, where the user fills out the form and its emailed to me.  Here is my form:

    When I receive the email when the user submits, when I double click on the email in Outlook to open it, it crashes Outlook, so I can't read it.  I have to go to the jotform site to view the submissions.

    Everything on my new laptop is brand new.

    Any ideas?

    Thank you!

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    Answered on August 06, 2013 at 03:57 PM


    Good day! We recently have this issue with Outlook on Mac,and it appears that the Sender Email ( is causing the issue to happen. Please try to setup an SMTP Account or Verify an Email Address as a Sender Email. Or, try from the dropdown options. So, it's either your settings are like this:

    or, SMTP Account using Mandrill:

    Please refer to this guide:

    Please update us for the result after doing this solutions.


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    Answered on October 07, 2013 at 10:24 AM

    Try unhiding your reading pane in your mail...