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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How to prevent Outlook for MAC from Crashing when Opening an Email from Form?

    Asked by cobin on August 06, 2013 at 02:10 PM

    Hi there,

    I just purchased a new macbook pro last week.  I have an existing jotform that I've had for about a month, where the user fills out the form and its emailed to me.  Here is my form:  http://covertocoverdesigns.com/design-form2.html

    When I receive the email when the user submits, when I double click on the email in Outlook to open it, it crashes Outlook, so I can't read it.  I have to go to the jotform site to view the submissions.

    Everything on my new laptop is brand new.

    Any ideas?

    Thank you!

    Page URL:
    http://covertocoverdesigns.com/design-form2.html

    email Submissions JotForm site
  • Profile Image
    JotForm Support

    Answered by Welvin on August 06, 2013 at 03:57 PM

    Hi,

    Good day! We recently have this issue with Outlook on Mac,and it appears that the Sender Email (noreply@jotform.com) is causing the issue to happen. Please try to setup an SMTP Account or Verify an Email Address as a Sender Email. Or, try noreply@formresponse.com from the dropdown options. So, it's either your settings are like this:

    noreply@formresponse.com:

    or, SMTP Account using Mandrill:

    Please refer to this guide: 

    https://www.jotform.com/blog/86-Send-Form-Emails-From-Your-Own-Email-Address-JotForm-Now-Support-SMTP

    Please update us for the result after doing this solutions.

    Thanks

  • Profile Image

    Answered by asishow on October 07, 2013 at 10:24 AM

    Try unhiding your reading pane in your mail...