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    Unable to edit submissions data on submissions page, the form will not submit

    Asked by gpcwebs on August 06, 2013 at 04:46 PM

    I am unable to edit form data for entries submitted using the Arts International 2013 Registration form. I am able to edit form data on other forms but not on this one. I am using the Edit button on the Submissions screen, but when I try to submit the form after making changes, nothing happens. I can edit the form itself, just not the data on submitted forms. Any suggestions.

    Page URL:
    http://www.artsinternat.com/aientry.html

    form data one form Submissions registration form
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    JotForm Support

    Answered by Mike_T on August 06, 2013 at 05:48 PM

    Thank you for contacting us.

    Payment field on paid submissions is supposed to be non-editable. In other words, you can not update the payment selection on submitted paid entry.

    If you can not update some other fields, please let us know. We will be happy to help.

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    Answered by gpcwebs on August 06, 2013 at 06:13 PM

    Thank you for your response Mike. I am aware that the field you reference is not editable. I am trying to edit the Check/MO field which is a hidden field at the top of the form, the Bio/Artist Statement field, and some of the other fields that are not part of the Payment Information section. I have been successful in editing these fields on similar forms in the past and even today, but I cannot seem to edit any of the fields on any of the submissions for this particular form.

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    JotForm Support

    Answered by EltonCris on August 06, 2013 at 06:58 PM

    @gpcwebs

    The payment field is preventing you from altering anything on the submissions since payment requires or redirects to the payment gateway. I am not sure if this was the behavior before or if it's really doable when there's a payment field, let me forward this to our higher team further further investigation.

    Thanks and apologies.

    Regards!

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    JotForm Support

    Answered by EltonCris on August 06, 2013 at 07:18 PM

    @gpcwebs

    I think there's anything other than the payment fielf that blocks the form from submitting. The problem is now raised to our dev team.

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    Answered by gpcwebs on August 06, 2013 at 07:34 PM

    Thank you again for your responses. I am confused however since I have used payment fields on many of my forms and always been able to edit the remainder of the fields on the form once it was submitted. Please look at the 2013 International Eye of the Camera Form or the America the Beautiful 2013 Entry Form. Both use payment fields similar to the Arts International 2013 Registration form I am having difficulty with. I just now went to the submissions for each one of those forms (2013 International Eye of the Camera and America the Beautiful 2013 Entry), found a submission that had paid with PayPal on each one and successfully edited multiple fields on both forms even though there were PayPal payments associated with them. The problem appears to be unique to this one form, Arts International 2013 Registration. My other forms, including the ones with PayPal payment fields, are still editable. I appreciate you elevating my concerns to the development team and will look forward to their response.

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    JotForm Support

    Answered by EltonCris on August 06, 2013 at 08:05 PM

    @gpcwebs 

    That's what I thought after finding out on my test. I created a form from scratch and added a payment field to it, it was definitely working. I cloned your form and I was able to replicate the problem. I have no clue what exactly the field that causes this problem so I have escalated the problem to our dev team. We will update you here once we heard back from them. Thanks for reporting!

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    Answered by gpcwebs on August 06, 2013 at 09:44 PM

    The problem form, Arts International 2013 Registration Form was cloned from the Arts International 2012 Registration form that does allow field editing (just tested this a few minutes ago). However, some fields were removed and some new ones were added to the 2013 form. Don't know if this information is of any help to you or not. I will be on the lookout for the post from the dev team. Thank you for all your assistance.

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    JotForm Support

    Answered by EltonCris on August 06, 2013 at 10:09 PM

    @gpcwebs

    That's useful. Thanks for the additional details.

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    Answered by gpcwebs on August 09, 2013 at 04:59 PM

    I believe I found the problem and have it temporarily resolved. The Arts International 2012 form I cloned used conditional fields. On the Arts International 2013 form, I deleted all the conditional fields. Apparently doing so created this problem with editing form submissions. When I added back a single conditional field, I was able to edit the forms again. I tried simply disabling the condition (versus deleting) and when I did I could no longer edit the form submissions. I really do not want any conditional fields in this current form, but do not know how to remove/disable them all and still be able to edit the form. Just using the delete option on the conditions apparently does not clear all references to them. So if your development team could check this and give me a solution for how to remove all the conditions and still be able to edit form submissions, that would be great.

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    JotForm Support

    Answered by KadeJM on August 09, 2013 at 05:22 PM

    Hello and thank you for the additional info that you've mentioned. However, I think I think it's better that we leave this issue open for our Developers to help look into the problem some more. I tried what you said on a clone a few times via a few different methods but I was still able to edit it either way with the condition being disabled and also deleted. It may possibly be a bug or glitch on your form in your account causing this to happen.