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    My jotform isnt automatically updating in the google spreadsheet

    Asked by indiegaragesale on August 06, 2013 at 05:00 PM

    My jotform isnt automatically updating with submissions in the google spreadsheet. I have to keep re-integrating it.

    Page URL:
    http://www.indiegaragesale.org

    JotForm Submissions
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    JotForm Support

    Answered by EltonCris on August 06, 2013 at 05:51 PM

    Hi,

    We've been informed that Google spreadsheet issues has been fixed. After a few test, everything seems going fine now. The spreadsheet is now instantly updating. We'd suggest to give it a try again this time. Kindly removed the integration and re-integrate your form.

    Here's my test: 

    Form: http://form.jotformpro.com/form/32165708903960

    Spreadsheet: https://docs.google.com/spreadsheet/ccc?key=0AsdV9QbdAmEtdC1vN1pLWENVcWNZYTVJME9MWEoyWnc#gid=0

    Feel free to test the form and check the result on the sheet.

    Thanks!

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    Answered by indiegaragesale on August 07, 2013 at 06:48 PM

    Hi EltonCris,

    That form seems to be working but mine is not. I have tried removing the integration and re-integrating several times, but to no avail.

     

    Alison

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    Answered by khrisell on August 07, 2013 at 08:36 PM

    Hello,

    We are very sorry for any inconvenience that it may have caused you.

    We had fixed the recent issue with google integration but we are still monitoring as we still receive issues with it. The fix is on its way.

    I will escalate this to our higer level of support. We will keep you posted for any updates.

    Again, we are truly sorry for the inconvenience. 

    Thank you for your patience and kindness.

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    JotForm Support

    Answered by Welvin on August 09, 2013 at 10:13 AM

    Hi,

    Good day! Just an update with regards to this issue. Our developers have already made a fixed about this. Can you please re-integrate the form to Google Spreadsheet?

    Let us know for the results.

    Thanks