What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    TVF Suicide Responsibility T-shirt Order Form failing to go to paypal step

    Asked by teamveteran on August 06, 2013 at 05:52 PM

    when people go to this t-shirt order form on our web site it fails to go to second page for payment method selection and completion.  I tested it twice and when hitting Order button at bottom of first page it just comes up with:

    Thank You...

    Page URL:

  • Profile Image
    JotForm Support

    Answered by jonathan on August 06, 2013 at 07:43 PM


    This is possible because the payment field in the form is NOT set to Required* .

    If the user opted to not answer or choose any T-shirt, when the form is submitted it will immediately go to the default Thank You page. In the form, you will have to choose/answer a T-Shirt to be able to see the Payment page.

    Enable the field as Required* to force the users to answer/choose T-Shirts.


    Please try this and test again. Inform us if the issue persist.