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    TVF Suicide Responsibility T-shirt Order Form failing to go to paypal step

    Asked by teamveteran on August 06, 2013 at 05:52 PM

    when people go to this t-shirt order form on our web site it fails to go to second page for payment method selection and completion.  I tested it twice and when hitting Order button at bottom of first page it just comes up with:

    Thank You...

    Page URL:
    http://teamveteran.org/2013biketshirts/

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    JotForm Support

    Answered by jonathan on August 06, 2013 at 07:43 PM

    Hi,

    This is possible because the payment field in the form is NOT set to Required* .

    If the user opted to not answer or choose any T-shirt, when the form is submitted it will immediately go to the default Thank You page. In the form, you will have to choose/answer a T-Shirt to be able to see the Payment page.

    Enable the field as Required* to force the users to answer/choose T-Shirts.

     

    Please try this and test again. Inform us if the issue persist.

    Thanks.