CyberSource payment: Shows payment error when form is submitted.

We are trying out CyberSource payment.

After a few tries, we are not stuck at the following error 

As the error message does not specify which was the Invalid Field, we would like to seek for your help to check if any information was captured in the back end.

FYI, here is our form.
https://form.jotform.com/202367308631048

Regards,

Paul

I am sorry for the trouble caused to you. I did check your form and found that you have enabled "Sandbox Mode" in CyberSource payment tool. Have you added the correct merchant Id in the integration?

I did test your form by sending a test submission, and I am able to replicate the issue you are having. It shows the same error message. Please check the screenshot below:

I am escalating this issue to our backend team. We will get back to you as soon as we have any update from them. 

Hi @paullamby,

It seems the error is directly related to CyberSource, and error messages can be seen on CyberSource dashboard as they do not return detailed information about the issue after the form is submitted.

Kindly see the following screencast on how to get error details from CyberSource dashboard.

These kind of errors (CyberSource Response is REJECT because of Invalid Field REJECT) could be related to configuration of CyberSource account, and should be assisted by CyberSource Client Services.

Kindly check the below link on how to contact CyberSource Client Services:

https://support.cybersource.com/s/article/How-Do-I-Contact-CyberSource-Customer-Support#:~:text=CyberSource%20clients%20with%20signed%20accounts,to%20other%20dedicated%20Support%20resources.