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    Cannot download 2 PDF files out of 11 uploaded PDF files

    Asked by unimelb on August 06, 2013 at 07:52 PM

    We have 11 files that have been uploaded to jotform.. we can download all but 2.

    When we try to download these 2 it comes up with a 'Down for Maintence" error message.
     It only shows this message when we tyr to download these two files.

    The page is: http://www.jotform.com/submissions/22002330506838

    The files we are trying to download are:

    Physics-Chemical_300.pdf

    Ecology&EvoBio_250.pdf 

     

    Page URL:
    http://www.jotform.com/submissions/22002330506838

    Submissions JotForm uploads message
  • Profile Image

    Answered by cesar_melendez on August 06, 2013 at 08:24 PM

    Hello there, 

    I'm able to download those files properly (by right clicking the link and selecting Save link as, maybe try resetting your browser's cache or trying a different browser and try again.

    This link might help:

    How do I clear my web browser's cache, cookies, and history?

    download

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    JotForm Support

    Answered by EltonCris on August 06, 2013 at 08:48 PM

    Hi,

    Like Cesar, I am able to download the provided PDF files here. It might be a temporary server issue, you can try again this time. The provided workaround above should also help.

    Let us know if you still have difficulties downloading these files. Thanks!

  • Profile Image

    Answered by unimelb on August 06, 2013 at 10:51 PM

    Hi Guys

    I have tried to download from FireFox, I.E and Chrome... I have the same download error with all 3 browsers.

     

  • Profile Image
    JotForm Support

    Answered by EltonCris on August 06, 2013 at 11:40 PM

    @unimelb 

    I have downloaded the files for you. I have no clue why you are unable to download it form your end, maybe the files wasn't yet migrated on the servers where your forms belong to I'm not sure though. Have also you tried clearing your browsers cache before re-downloadnig the files? This might help.

    Anyway, you can get that files here: https://shots.jotform.com/elton/pdf.zip

    If you need anything else, let us know.

    Thanks!

  • Profile Image

    Answered by unimelb on August 07, 2013 at 01:18 AM

    Thanks for the files... I have cleared the cache and history etc.. bu same result.

    I have just tried again now... same result- can;t download.

  • Profile Image
    JotForm Support

    Answered by EltonCris on August 07, 2013 at 01:27 AM

    @unimelb 

    Thanks. Is there any error that shows after you click the file links? Have you tried it with different browsers?

    If the problem still persist, try it with the following URL.

    http://www.jotform.com/uploads/unimelb/22002330506838/241640956842888305/Physics-Chemical_300.pdf

    http://www.jotform.com/uploads/unimelb/22002330506838/241640956842888305/Ecology%26EvoBio_250.pdf

    Hope this works for you. Anyway, in case you need assistance in downloading your files, feel free to contact us here.

    Thanks!

  • Profile Image

    Answered by unimelb on August 07, 2013 at 06:28 PM

    There is no error, but I have fodun a work around... thanks to me - I originally setup the files to go to Dropbox.

    I had forgotton about this but I will now just download direct from Dropbox.

  • Profile Image

    Answered by khrisell on August 07, 2013 at 08:30 PM

    Hello unimelb,

    We are glad that you found a workaround. You're awesome. 

    We will note what you have done so that we could apply it to others that will have the same issue.

    Thank you so much.

    If you need any further assistance, please don't hesitate to let us know.

    Feel free to contact us anytime.

    Again, we thank you. :)