Cancel subscription

Hello,

 Last month I though I had cancelled my account. I have just been charged for another month.

  I went online and cancelled it again today. Like last time, I did not get a confirmation from Jotform. Am I not going about cancelling my account the proper way ? I would like to cancel.

Thank you for contacting Support.

Sorry for the inconvenience.Your account is already scheduled for cancellation. I will contact you soon after consulting with my colleagues about the refund . Please be in touch.

We have refunded your last Payment .It will reflect on 5 to 8 business days.

Feel free to contact.