- horseshowsonlineAsked on August 07, 2013 at 04:19 AM
Hi, for some reason I am missing form submissions- one was completed on the 5th of August and I never received it by Email? I just logged in though and found it?
Is there a reason why they are not going to my Email?
- AthansAnswered on August 07, 2013 at 04:31 AM
I'm not a pro but I would love to help you out.
Have you add this to your whitelist:
Also this domain add this to your contact.us-app2.jotservers.com jotservers.com jotmails.com amazonses.com email@example.com jotform.com email.amazonses.com amazonses.com jotform.co secure.jotform.co s3.amazonaws.com static-interlogyllc.netdna-ssl.com
Have you set your email address in the email alerts?
Here is how you do it.
1) Click Setup & Embed
2)Click Email Alerts and then Add New Email
3)Select Notification Email then click next
4) Now setup enter your email on the field. Set the sender email to firstname.lastname@example.org
I hope this help
- gori-mathewAnswered on August 07, 2013 at 04:38 AM
As it has been explained above Athans please whitelist IPs and go through this article, please check in your spam since I can see that the submission on 5th was emailed to you.
Do let us know if you need further assistance.
- horseshowsonlineAnswered on August 07, 2013 at 10:08 AM
Hi, I've checked my spam and that email on the 5th was not in there ...... very strange as on the 31st July it was working!
I've just done a couple of tests and it seems to be working again as normal!
Date: Wed, 7 Aug 2013 04:38:21 -0400
Subject: Re: Not receiving submissions
- pinoytechAnswered on August 07, 2013 at 12:26 PM
That's strange. Base on your mail log, it shows that the entry/submission made on 5th of August was successfully submitted.
Here's your mail log:
/var/log/jotform/amazonSES.log:[05/Aug/2013:17:30:13 -0400] 12112022465 AmazonSES Sent email to email@example.com - MessageID:0000014050633344-18d6a3ea-d983-4dcf-9dc4-c49d845a66f5-000000 - RequestId:366aa37a-fe16-11e2-8acd-41aa89ad1850
If you need further assistance, please let us know.