What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Error on Live Form after Submission

    Asked by evan021702 on August 07, 2013 at 10:29 AM

    Suddenly we've been getting an error message when hitting the Submit button on the form. Nothing has changed on the form. Here's the error message:

     

     

    Oops!

    Form not found: Form Id is missing or irregular

     

    Details: File: /www/v3/builds/21f130624cbe38e007adba45850820fe67bc999e/lib/classes/Submission.php Line: 318

     

    Can you tell me what the problem is?

    Page URL:
    http://annuityservicesinc.com/quote.html

    problem message www
  • Profile Image

    Answered by pinoytech on August 07, 2013 at 01:08 PM

    Hi,

    Sorry for the inconvenience that may have caused. With regards to your query, have you tried already re-embedding your form code into your website? If not, can you please give a try if that fixed the issue or not?

    Thank you!

  • Profile Image

    Answered by pinoytech on August 07, 2013 at 01:11 PM

    In addition, upon checking your account, I found out that your form is diferrent with the form you used on your website. Because of that, I've cloned one of your form, and modify like the one you use on your website. Please take a look at this: http://www.jotformpro.com/form/32185022493955

    Feel free to cloned the form and used it. http://www.jotform.me/help/28-Cloning-a-Form-from-a-Web-Page

    Thank you!

  • Profile Image

    Answered by evan021702 on August 07, 2013 at 01:47 PM

    Thank you for the information on cloning. The original form was created some time ago, and has been working until recently, when it started getting the error. We didn't make any changes to the form. Why can we no longer use the current form?

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    JotForm Support

    Answered by Welvin on August 07, 2013 at 03:07 PM

    Hi,

    Probably because your form was created on Version 2 of Jotform before and has been merged to V3 and needs to be updated. You can simply get the source codes again and paste it to your webpage.

    How to Get Form Source Codes

    Or, you can use clone the form modified by my colleague Mark and use it and embed it using the iFrame Embed method: How to Get Form iFrame Codes. So, you don't need to re-embed your form everytime you'll make a changes.

    Thanks

  • Profile Image

    Answered by evan021702 on August 07, 2013 at 09:59 PM
    Unfortunately, the person who created this form in the first place didn't just copy Jotform codes into a Dreamweaver page. He created the table to make the form look the way he wanted and copied the code piece by piece into the page. I'm going on vacation tomorrow and don't have time to do this. Is there any way to get this form to work and maintain it's current structure? By the way, doing the cloning didn't work. It doesn't look like the original quote page. The clone created by Mark wasn't right, either. Some of the fields were missing.
    Thanks, Jan

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  • Profile Image
    JotForm Support

    Answered by EltonCris on August 08, 2013 at 04:12 AM

    Hi Jan,

    Updating the form tag code might help solved this problem. You don't need to re-embed the full source code and edit the form styles again, just update the v2 part of the code to v3. This is needed for the form to process the submissions.

    Here's what you need to do,

    1. Open your page quote.html to notepad or any HTML editing tool you may have.

    2. Look for the <form tag on the source code and update it with the followng script.

    <form class="jotform-form" action="http://submit.jotform.co/submit/2270429649/" method="post" name="form_2270429649" id="2270429649" accept-charset="utf-8">

    <input type="hidden" name="formID" value="2270429649" />

    You may also delete the other script under it and the input spc. Please refer to this screen for a guide:

    Your form should work after this. You can test a working version of your form here (cloned page)https://shots.jotform.com/elton/test_v2.html

    Thanks!