What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    How to include headers/images/texts to the Email Notification?

    Asked by myfairphoto on August 07, 2013 at 01:38 PM

    After a form is submitted, can I view it on from my account at jotform.com or only in my email?

    The jotform that is sent to  my email does not include the headings and subheadings. Is there any way I can make these show in my email?

    When I use the paypal feature I would like to have access to products I have already created on paypal. Is it possible to access them?  As it is now, it seems I can only access products I have created on jotforms.



  • Profile Image

    Answered by pinoytech on August 07, 2013 at 02:26 PM


    Are you referring to which form of yours? Can you please share to us URL of the Form for further assistance?

    Thank you!

  • Profile Image

    Answered by myfairphoto on August 08, 2013 at 11:11 AM
    Sure. Here is the link: http://www.jotform.us/myfairphoto/irispillowcase
    Jana McKnight (801) 319-1150
    Terry McKnight (801) 368-3520
  • Profile Image
    JotForm Support

    Answered by Welvin on August 08, 2013 at 02:04 PM


    By default, headers and texts and images added to your form are not included to your Form Notification and or Email settings. You have to manually add those to the email body.

    In the form Email Settings, use the Add Columns/Rows and Split/Merge Columns button to manually add the headers/titles.

    Please refer to this image:

    Furthermore, you can do my suggestions from this thread: https://www.jotform.com/answers/253120.

    IF you need help adding these to your email settings, please let us know so we can proceed. We can always help, we just need authorization.