Not receiving emails through my form

  • Profile Image
    1PANIC1
    Asked on August 07, 2013 at 07:16 PM

    Hi there,

    I have a jotform on my website

     http://www.panic.org.nz/induction-form.html


     However the submit button is not sending the submissions ..... 
    I have just refreshed the site so we can include the form on our site. 

  • Profile Image
    cesar_melendez
    Answered on August 07, 2013 at 11:08 PM

    Hi there, 

    From what you have described it seems we would need to make sure if submissions are being recevied at all.

    submissioncheck

    If we indeed are receiving submissions, but they are no being sent to the proper email address we may need to test the email settings we have configured, and that can be done here:

    emailcheck

    emailcheck

    This article may also be useful to check through in case of email issues:

    https://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-emails-not-being-received-issues

  • Profile Image
    1PANIC1
    Answered on August 08, 2013 at 03:01 AM

    Thank you .. seems I have an issue with the emails through my host etc :(  GRRRR 

    Im too amateur to sort this out!  ;)