What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Bug: eSignature Moves and is not useable on Windows 8 Phone (Nokia Lumia 925) when attempting to Sign

    Asked by PowersDistributing on August 08, 2013 at 12:59 PM

    When attempting to sign the form on Nokia Lumia 925 with Windows Phone 8 the whole webpage moves with finger, making it impossible to sign the signature on the form.  I really need this to work. 

    windows phone 8
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    JotForm Support

    Answered by KadeJM on August 08, 2013 at 03:29 PM

    Hi and thanks for bringing this to our Attention. Unfortunately on my end I'm not really seeing a way to fully test this further unless I go through a long process of setting up the Microsoft Win 8 Phone SDK with Visual Basic just to investigate it more. I say that because I don't have a Windows 8 Phone, I only have a Windows 8 Computer but it's not touch either.

    Because of that I'm turning this issue over to our Developers since they will be able to better assist with this problem since it's most likely a coding issue that is causing this from the sound of it. However, if I'm able to figure out a quicker way to test it then i'll let you know and update this thread.

    Additionally I would also like to gather further info about this problem. When you mention " whole webpage " are you talking about JotForm Builder, Preview Mode, Your Live Form, Your Website with the Live Form on it, Or? Can you please clarify about this to help us better understand exactly where and how this is happening and what you are doing when this occurs?

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    Answered by PowersDistributing on August 08, 2013 at 03:49 PM

    I should have been clearer.... It is when using the live form.  Rather than the page staying put and your finger drawing the signature, it moves the page with your finger, just like when moving your finger outside the signature box on iPhone. 

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    JotForm Support

    Answered by KadeJM on August 08, 2013 at 04:17 PM

    It's quite alright and thank you for the further clarification. That's what I was thinking you were talking about but I just wanted to confirm it to be 100% sure.  We will certainly try to get back to you about this issue as soon as possible so we'd appreciate any patience you can give us with this for now until it's been resolved.