What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How do I downgrade this account

    Asked by CCopyform on May 13, 2011 at 09:53 AM

    I would like to downgrade this account (ccopyform) to the free service.

    Many thanks

  • Profile Image
    JotForm Support

    Answered by NeilVicente on May 13, 2011 at 02:13 PM

    Hi,

    Did you pay via Paypal or Plimus (credit card)? I've tried searching your subscription information in Plimus but I couldn't find any. Did you receive an email from Plimus when you first signed up for our premium service?

    If not, then you most likely paid via Paypal. To cancel your subscription in Paypal:

    1.  Log into your PayPal account
    2.  Find the latest payment you made to us
    3.  Click on your subscription number
    4.  Click on "Cancel Subscription" button.

    You will not be charged again after cancelling your subscription. However, your account will stay as Premium until the time you have paid for expires. After that, your account will reverted back to a free account.

    If in any case, you did pay via Plimus, please do tell us. I can cancel the subscription for you but I would need the email address used in the Plimus transaction. That address is where you were receiving the Plimus emails.

    Hope this information was helpful. Let us know if you need more help.


    Neil