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    Many of my users report not being able to advance while filling out the form.

    Asked by drwizo on August 09, 2013 at 11:12 AM

    Hello guys, I have a form which is for our potential patients to fill in their medical info and be considered for treatment. The problem is that while some people do get to fill it out, many of them are reporting problems. They say that the form will not advance to the next screen when they click on next or won't submit when they reach the end and click on submit.


    What's really doing my head in is the fact that some of the patients will fill it in with no problems, I've tried filling it in with no problem, yet I am consistently getting the same problem reported and have no idea how to fix it! Please help!

    Page URL:

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    JotForm Support

    Answered by EltonCris on August 09, 2013 at 12:53 PM


    Did you just changed your form embed code with iframe? This is the best way to solved conflict issues.

    I checked your form here and it works just fine. Tried it with different browsers, IE, Chrome and FF, I am able to fill and moved to the next page.

    Find out my test here: http://screencast.com/t/0aakVpyy

    Should you have further questions, let us know. Thanks!

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    Answered by drwizo on August 09, 2013 at 02:32 PM

    Thank you very much for doing this. It is exactly the same result I've got when testing it locally yet what's doing my head in is the fact that I keep getting from time to time that my users are not able to move forward or back…


    I have been using iframes for a while, deactivated the secure submit and those two changes improved dramatically the rate of completion but I do still get users who can't use it. Do you have any ideas as to what I could do to make it less likely to cause problems?

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    JotForm Support

    Answered by Welvin on August 09, 2013 at 03:17 PM


    Let's track it down. Is there anyway you can ask your client current browser/OS when accessing your form? That would help us track down what's causing the problem to happen. The iFrame is our standard suggested embed option when it comes to this kind of problems. iFrame should resolved this.

    Also, please try to change your current HTML Page codes to this one: http://pastebin.com/6WHx2Yk9

    Hope this helps.


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    Answered by drwizo on August 12, 2013 at 11:37 AM

    Thank you very much for the suggested modifications. We've been using the form throughout the weekend without incident so hopefully it will stay like that. Thank you very much for your assistance!