form works in firefox and ie with conditional formatting, but chrome displays hidden stuff

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    Asked on May 13, 2011 at 02:21 PM

    I have a form which involves a lot of text fields, and a few conditional fields, mainly showing/hiding payment fields for a form based on which payment options are selected. 

    I have another form which is very complex with a similar issue, which is to show/hide text fields based on checkbox selections. 


    These both work fine in firefox and ie, however in chrome, they don't hide any of the hidden fields, they show everything. 

    They don't do this in the preview mode here on jotforms, only once i've embedded them in my site. 


    My forms are still using the jotform.jgz.js javascript code, but I did try to upgrade them with the new code which has the 6 different js files and the new script for the jotform set conditions stuff, but that just made the conditional formatting break in firefox and ie also. 


    Has anyone else had this issue with google chrome not handling the conditional formatting right? 


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    Answered on May 13, 2011 at 02:47 PM


    You have a lot of forms in your account. Most of them have conditions as well. Would you mind telling us which form you're having problems with? Also, can you give us the link to the page where the form was embedded?

    This is to find out what's causing the problems so maybe we can come up with a solution. Thank you for your cooperation. We will eagerly await your response.


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    Answered on June 02, 2011 at 03:54 PM

    Have a look to my form here, please.

    Chrome is not hiding conditional fields.

    This is also an opportunity to thank you for a great product!



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    Answered on June 02, 2011 at 04:29 PM

    Hello Thomas,

    You have way too many things going on in your webpage. Try isolating your form from the chaos of scripts in your webpage by using iframe embed codes. This shall prevent any other script in your page from conflicting with the Jotform scripts that are responsible for your conditions.

    To get your form's iframe embed codes

    1.  Go to Setup & Embed tab
    2.  Click Embed Form
    3.  Click iFrame



    4.  Copy the codes provided in the succeeding screen

    I look forward to your response. Let me know if you have more questions or concerns. Thank you for using Jotform.