Why didn't the uploads come to my email or the info?

  • Profile Image
    bookreviewbuz
    Asked on August 10, 2013 at 08:16 AM

    I just created a paypal form with upload forms choice of products and other info i would need like email and name, links etc.

     

    I tested the form it went to paypal but off course i didn't pay for my own product. Why didn't the uploads come to my email or the info. Do they have to pay for the order first?

     

    Thanks

  • Profile Image
    Welvin
    Answered on August 10, 2013 at 12:40 PM

    Hi,

    You are right! If you or a user didn't settle the payment after being redirected to the Payment Page, this will be logged as an Incomplete Payments. It will only be posted as a valid submission if the user completed the Payment and was able to completely process the transaction.

    Thanks