What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why didn't the uploads come to my email or the info?

    Asked by bookreviewbuz on August 10, 2013 at 08:16 AM

    I just created a paypal form with upload forms choice of products and other info i would need like email and name, links etc.


    I tested the form it went to paypal but off course i didn't pay for my own product. Why didn't the uploads come to my email or the info. Do they have to pay for the order first?



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    JotForm Support

    Answered by Welvin on August 10, 2013 at 12:40 PM


    You are right! If you or a user didn't settle the payment after being redirected to the Payment Page, this will be logged as an Incomplete Payments. It will only be posted as a valid submission if the user completed the Payment and was able to completely process the transaction.